Google IT Support Professional Certificate Coursera Review: Is It Worth Your Time and Money?

In today’s fast-paced digital world, online education has become a rapidly growing trend. The convenience and flexibility of online courses have made it easier for individuals to obtain certifications and improve their skills. One such popular course is the Google IT Support Professional Certificate Course offered on Coursera. This course has become increasingly popular due to its high-quality content and the certification provided upon completion. In this post, we will review the Google IT Support Professional Certificate Course and discuss its benefits, tips for success, career opportunities, and alternatives to help individuals make informed decisions about their online education.

About Google IT Support Professional Certificate Course

The Google IT Support Professional Certificate Course is an online program offered on Coursera that provides learners with the essential skills necessary to launch a successful career in IT support. The curriculum is designed in partnership with Google and aims to equip students with the technical knowledge and soft skills required to troubleshoot and solve technical problems, providing customer support, and helping companies operate more efficiently. The course is composed of six courses, which cover a wide range of topics from computer hardware to programming, networking, and security. Students will gain hands-on experience working with tools such as Google Cloud Platform Console, G Suite, Command Line Interface, and others.

Upon completion of the course, students will receive a Google IT Support Professional Certificate, recognized by many employers, including industry leaders such as Google and CompTIA. Additionally, students will have the opportunity to connect with a vast network of Google employees, IT professionals, and other learners in the industry.

Course Review

The Google IT Support Professional Certificate Course is highly recommended for anyone interested in gaining hands-on experience and developing the skills necessary to work in the field of IT support. One of the course’s most significant advantages is its partnership with Google, providing learners with unique insights into the company’s operations and expectations for IT support professionals.

The course features short and informative video lectures, practical exercises, quizzes, and assignments to ensure that students have a thorough understanding of the material. The platform provides interactive forums that allow students to collaborate, exchange ideas, and learn from other students and professionals in the industry.

Moreover, the course allows for self-paced learning, providing sufficient time for students to deeply engage with the content. However, this flexibility also requires learners to remain disciplined and motivated throughout the course.

While the course focuses primarily on technical skills, it also emphasizes the importance of developing soft skills in communication, troubleshooting, and customer service. These skills are crucial in providing high-quality customer support, which is a vital aspect of IT support professionals’ daily work.

Overall, the Google IT Support Professional Certificate Course is an excellent investment for learners interested in gaining invaluable skills to impact their careers positively.

Tips for Completing the Course

The Google IT Support Professional Certificate Course is a comprehensive program that requires time, discipline, and effort to complete successfully. To ensure a smooth and efficient learning process, follow these tips:

  1. Establish a study schedule and stick to it to ensure consistency in studying and completing the course.
  2. Take advantage of the interactive forums to collaborate with fellow learners, experts, and Google employees to gain insights and greater understanding.
  3. Actively engage with quizzes and assignments to ensure your knowledge of materials is thorough. You will need to achieve a passing grade for each course to move forward.
  4. Maximize the hands-on experience offered by the course, practice with real-life examples and complete the labs provided.
  5. Time management is critical; Be sure to allocate sufficient time to focus on the material and practice new concepts throughout the week.
  6. Finally, be patient and persistent. Learning takes time, do not rush through the coursework and remember to celebrate your achievements.

Career Opportunities

The Google IT Support Professional Certificate Course provides students with a comprehensive set of technical and soft skills that are valuable to their careers in IT support. Upon completion of the course, professionals can expect to qualify for entry-level positions such as Help Desk Technician, Field Technician or Junior IT Support Specialist position at small to large companies.

The IT support field has a wide range of employment opportunities, and continued career growth is possible with experience. With a hands-on learning approach, this course equips students to solve technical problems, providing customer support, and improving company operations. These skills needed in most industries including healthcare, finance, retail, education, and many more.

Moreover, with the Google IT Support Professional Certificate, students can apply for a variety of certified positions in Google data centers and cloud teams, while additionally, some companies recognize CompTIA and other standard certifications offered through the program.

The certificate is widely recognized, and individuals may leverage it to advance their career opportunities or expand their career goals into other IT career paths.

Alternatives to the Google IT Support Professional Certificate Course

While the Google IT Support Professional Certificate is an excellent program, there are other online courses that offer similar education and certifications. Below are some popular alternatives:

  • Cisco Networking Academy: This is a free online learning platform that provides comprehensive training on computer networking. The courses are designed to prepare learners for Cisco certification exams.
  • Udacity: Udacity offers a variety of online courses, including nanodegrees, that provide students with a comprehensive set of skills in various IT fields. Some of the courses even offer mentorship services to help learners learn from experienced professionals and build their career paths. Udacity vs Codecademy: Which Should You Choose?
  • Codecademy: Codecademy is an online platform that offers courses in coding and programming. The courses cover topics like web development, programming languages like Python and Java, and more.
  • CompTIA A+ Certification: The Computing Technology Industry Association (CompTIA) is an organization that offers a broad range of IT certifications. The CompTIA A+ certification is an entry-level credential that validates the holder’s technical ability in computer hardware and software.

Each of these alternatives provides a unique approach to IT education with advantages and disadvantages which can be considered while planning for online learning.

Interesting facts

  • The Google IT Support Professional Certificate Coursera Course is a collaboration between Google and Coursera to provide job-ready skills in IT support.
  • The course takes approximately eight months to complete and includes six courses.
  • Upon completion, students earn a certificate endorsed by Google and CompTIA.
  • Pluralsight and Udemy are two popular online learning platforms that offer alternative courses in IT support and related fields. Read a detailed comparison of Pluralsight vs Udemy here.


Real experience

Lydia had always been interested in technology, but she never had any formal education in the field. After working in customer service for several years, she realized that she wanted to pursue a career in IT support. However, she didn’t know where to start.

One day, Lydia decided to google “how to start a career in IT support.” The search results were overwhelming, and she didn’t know which website or course to trust. That’s when she came across a review of the Google IT Support Professional Certificate Coursera Course.

The review spoke highly of the course, praising its comprehensive content, industry recognition, and career prospects. Curious, Lydia clicked on the link to the course website and read more about it. The more she learned, the more convinced she became that this was the right course for her.

Lydia signed up for the course and started studying diligently. Though she found the content challenging, she enjoyed the process of learning and felt excited about the new opportunities that awaited her. She even joined online forums and groups to connect with other learners and ask for help.

After several months of hard work, Lydia completed the course and earned her certificate. Soon after, she applied for a job in IT support at a local tech company, drawing on her newfound skills and knowledge. To her delight, she was offered the position and quickly settled into her new role.

Lydia reflects back on her decision to google “how to start a career in IT support.” She shudders at the thought of what might have happened if she hadn’t come across that review of the Google IT Support Professional Certificate Coursera Course. She knows that without that course, she would never have received the formal education and training she needed to succeed in her new career.


The Google IT Support Professional Certificate Course offered on the Coursera platform provides learners with a high-quality, interactive learning experience to develop skills necessary to launch a successful career in IT support. The partnership between Google and Coursera facilitates a well-structured curriculum designed to provide hands-on experience and technical knowledge to prepare individuals for the IT industry.

Graduates of the course receive a Google IT Support Professional Certificate and have opportunities to connect with industry professionals and build their careers.

While Google IT Support Professional Certificate offers comprehensive training for IT support, alternatives like Udacity and Codecademy provide broader exposure to other IT fields, while CompTIA A+ and Cisco Network Academy are specific to networks and tools. Additionally, one could deepen their understanding of cloud computing by becoming certified in Microsoft Azure Fundamentals Exam. Thus, individuals should choose courses that fit their needs, interests, and career goals.

Online education in IT upskilling is an excellent way to advance career opportunities and flexible learning schedules encourage participants to fit it around their daily work commitments. Do your research and choose the course that best suits your learning style along with the demands of your desired job trajectory.

As the world becomes more digitized and reliant on technology, the demand for IT professionals will continue to grow. By taking courses like Google IT Support Professional Certificate Course, you can develop the skills necessary to succeed in this dynamic field.

For those who are specifically interested in Cloud Computing, consider exploring Microsoft Azure Fundamentals Exam.

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